POC scope notice. This Policy applies only to the Velta Proof of Concept (Canada, including Quebec). “No refunds” framings are paired with statutory-rights reservations under Ontario's Consumer Protection Act, 2002 and the equivalent provincial consumer-protection legislation of each province where members reside, including Quebec. The Quebec-specific analysis in Section 7 has not been verified by bilingual counsel.
1. Summary
- New members receive a 7-day free trial.
- If you do not cancel before the trial ends, the trial automatically converts to a paid monthly subscription at the Coach's tier price.
- Paid subscriptions auto-renew monthly until you cancel.
- All payments are final and non-refundable once charged.
- You can cancel any time from Account Settings → Subscription → Cancel. Cancellation stops the next renewal; you keep access until the end of the current billing period.
- Your mandatory statutory rights as a consumer are preserved. See Section 7.
2. Free trial
Eligible new members receive a 7-day free trial of coaching services. The trial
begins on the date you activate a Coach subscription. No charge is made during the trial.
We will send a reminder email at least 24 hours before the trial ends.
If you do not cancel before the end of the trial, your payment method will automatically
be charged the first monthly subscription fee at the Coach's tier price disclosed at checkout.
3. Auto-renewal and pricing
Paid subscriptions are month-to-month and renew automatically on the same day of
each month at the applicable per-coach tier price. At checkout, we disclose the renewal price and
billing frequency clearly and conspicuously and obtain your express consent. You may review or
cancel at any time in Account Settings.
4. How to cancel
- Open the Velta app or go to
velta.fit.
- Tap Account → Subscription → Cancel.
- Confirm cancellation. You will receive a confirmation email.
If you prefer, you may email support@velta.fit with
“Cancel” in the subject line and your account email. We will process within 24 hours.
Cancellation is as easy as signup. We will not require phone calls or
multi-step confirmation flows.
5. Effect of cancellation
- Cancellation takes effect at the end of the current billing period. You retain access until that date.
- No further charges will be made after cancellation.
- Your account and Member Content may be retained for up to 24 months after cancellation and then deleted, per our Privacy Policy, unless you ask us to delete earlier.
6. Refunds
Velta does not provide refunds for:
- Unused days in the current billing period after cancellation.
- Changes of mind during a paid subscription term.
- Inability to train for personal reasons (injury, travel, work, vacation). You may cancel and re-subscribe at any time.
- Coach-to-coach differences in experience.
Velta will consider refund requests on a case-by-case basis for:
- A billing error by Velta or Stripe (immediate correction).
- A documented Platform outage that materially prevented use.
- Substantiated Coach misconduct resulting in service failure (case by case).
- Situations where applicable law grants a refund or cancellation right (see Section 7).
To request a refund, email support@velta.fit (subject line
"Refund") with your account email, the charge date, and a description of the reason. We aim to
respond within 10 business days.
7. Your statutory rights
This Policy does not limit any non-waivable rights you have as a consumer under applicable law.
Depending on where you live, you may have rights including:
- Ontario residents: rights under the Consumer Protection Act, 2002, including cancellation rights for internet agreements under s. 38–39 and remedies for contracts that are not properly documented.
- Quebec residents: rights under the Quebec Consumer Protection Act (CQLR, c. P-40.1) and the Civil Code of Québec, as applicable.
- Residents of other Canadian provinces: analogous provincial consumer-protection rights in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan, Yukon, Northwest Territories, and Nunavut.
If you believe your statutory rights have been infringed, contact
support@velta.fit (subject line "Legal") first. If the matter
is not resolved, you may escalate to your local consumer-protection regulator.
8. Chargebacks
If you disagree with a charge, please contact us before filing a chargeback with your card issuer.
Unwarranted chargebacks may result in account suspension.
9. Changes to this Policy
We may update this Policy from time to time. Material changes take effect at your next renewal
following 30 days' notice. If you do not accept a change, you may cancel before it takes effect.
10. Contact
All enquiries: support@velta.fit (subject line "Billing"
or "Refund" as applicable).